Privacy Policy

The Web Travel values its users and is committed to safeguarding your privacy. In fulfilling this commitment, we have developed this "Privacy Statement", which describes the policies and practices of The Web Travel in regard to the collection and disclosure of personal information on its website.

Forms and means of contact: You can contact us by writing to the Customer Service via email: or contact us by phone at: +52 1 998 887 33 73.

Purposes of collected personal data: Your personal data will be used for monitoring, updates and confirmation regarding the contracted products and services, for promotional news, financial and credit purposes, to fulfill our obligations to our customers, to evaluate the quality of our services or for studies of consumer habits and preferences.

Collected Data and means of obtaining your personal data: The personal data we collect from you, for the purposes described in this Privacy Statement, are collected when you provide them directly via our website when you enter your data or use our online services or when you provide them via telephone at our customer service center.

The data we collect directly via the Internet are the following: Name, date of birth, telephone number, email and country of residence. As for financial data such as your credit card number, its expiration date, security code and included domestic address, these are not considered data requiring your consent to be used in accordance with Articles 8, 10 and 37 of the Mexican Data Protection Act (Ley Federal de Protección de Datos Personales en Posesión De los Particulares of July 5th, 2010).

ARCO (access, rectification, cancellation and opposition) Rights Implementation: You have the right to access your personal data, the details of their treatment, to correct them if these are inaccurate or incomplete, to cancel your data when they are not needed for any of the purposes set out in this Privacy Statement or if they are used for not consented purposes and finally to object to the processing of such data for specific purposes.

Right of withdrawal: At any time you may revoke the consent given to us for the treatment of your personal data in order to stop the use of the same. In order to do this you need to submit your request as described above under "Forms and means of contact". Your request should indicate your complete name and your email address or postal address for notifications.

We will reply to your request for revocation in a maximum of 20 working days from the date of receipt, either via email or by post to the address given in your request.

National and international data transfer: Your personal data may be transferred and processed within and outside of Mexico, by people other than this company. In that sense, your information may be shared for information, promotion, advertising and commercial means with financial and credit institutions.

Your personal details will, in accordance with Article 37 of the Mexican Data Protection Act including other exceptions provided in this legal system, not be passed to third parties without your consent. We reserve the right to change or update this Privacy Statement at any time.

Changes to this Privacy Statement: The amendments to this statement will be made publicly available on our website as well as being sent to your email address.

Cookies and Web Beacons: We inform you that when you access our website we receive information about your cookies and web beacons (definition see below) for information such as browser type and operating system, recently visited Internet pages, recently followed links, your computers’ IP address and the website you closed before accessing our website.

  • Cookies: These are text files that are automatically downloaded and stored on your computer when you are navigating a website. Cookies are primarily used to store your preferences such as language settings, and to be recognized next time you visit the website
  • Web beacons: These are tiny graphics that can save data such as the user's IP address, time of interaction on the website